Service Standard

Visitors will receive the service from Parks Canada for which a fee has been paid in respect with the service commitment outlined for each fee type.

The Service Standard only applies to material fees charged by Parks Canada.


Service Commitment

The service commitment outlined for each material fee group is outlined in this service standard.


Admission Fees
Admission Fees
National Parks Service Commitment
Level 4
Large National Park
  • Access to trails, day use areas, and extensive visitor facilities
  • Opportunity for multi-day visitor experiences
  • Year round access and service offer
  • Heritage presentation opportunities
  • Access to backcountry trails and visitor-accessible areas.
Level 3
National Park
  • Access to trails, day use areas, and visitor facilities
  • Year round access, with or without service offer
  • Opportunity for seasonal visitor services
  • Heritage presentation opportunities.
Level 2
National Park
  • Access to trails, day use areas, and visitor facilities
  • Opportunity for basic seasonal visitor services
  • Basic heritage presentation opportunities

Admission Fees
National Historic Sites Service Commitment
Level 5
National Historic Site
  • Entry according to posted hours and seasonality
  • Access to extensive historic grounds and built heritage.
  • Opportunity for day-long visits
  • Opportunity for enhanced, heritage presentation through personal and non-personal interpretation and learning opportunities
  • Access to extensive visitor services
Level 4
National Historic Site
  • Entry according to posted hours and seasonality
  • Access to multiple structures or extensive grounds
  • Opportunity for visits of roughly one-half day (4 hours)
  • Opportunity for heritage experiences and learning opportunities
  • Access to visitor services
Level 3
National Historic Site
  • Entry according to posted hours and seasonality
  • Access to multiple structures or extensive grounds
  • Opportunity for visits of roughly two to four hours
  • Opportunity for basic heritage experiences and learning opportunities
  • Access to basic visitor services
Level 2
National Historic Site
  • Entry according to posted hours and seasonality
  • Opportunity for visits of up to two hours
  • Opportunity for basic heritage presentation
  • Access to basic visitor services.
Admission Fees
Discovery Pass - Service Commitment

Entry to the list of places published online subject to operating hours and seasons in place at each location for up to 1 year from date of purchase.

Admission Fees
Seasonal Pass or Annual Pass - Service Commitment

Multiday entry to the single applicable location, subject to operating hours, for the seasonal period specified when purchasing the pass (seasonal) or for up to 1 year from date of purchase (annual).

Accommodation Fees
Accommodation Fees
Front Country Camping Service Commitment
Front Country basic camping per campsite, per night

Visitors will have exclusive use of their assigned campsite from check-in time through to check out time on their departure morning, as agree to in their terms of use. This includes a tent pad or identified flat, level area that will be available for camping equipment with access to toilets / pit privy.

3 Service Front country basic plus
  • Electricity
  • Water
  • Sewer
2 Service Front country basic plus
  • Electricity
  • Water
1 Service Front country basic plus
  • Electricity
Unserviced with washroom buildings Front country basic plus
  • Toilets
  • Showers
Unserviced with washroom buildings Front country basic plus
  • Toilets

Accommodation Fees
Group Camping Service Commitment
per person, per night

Visitors will have use of their assigned campsite from check-in time through to check out time on their departure morning, as agree to in their terms of use. This includes a tent pad or identified flat, level area that will be available for camping equipment with access to toilets / pit privy.

Level of Service
  • Campground with showers
  • Picnic table
  • Pit privy or toilets
Level of Service
  • Campground without showers
  • Picnic Table
  • Pit Privy or toilet

Accommodation Fees
Backcountry Camping - Service Commitment

The campsite is available for the camper’s exclusive use from check-in time on their first night through check out time on their departure morning, as agreed to in their terms of use. This includes a tent pad or identified flat, level area that will be available for camping equipment. Sites will be equipped with some form of bathroom facility (outhouse, pit-privy, thunder box, etc.)


Accommodation Fees
Diversified Accommodations Service Commitment
per shelter - per night

Visitors will have exclusive use of their accommodation from check-in time through to check out time on their departure morning as agreed to in their terms of use.

Level I
Basic
  • Set up directly on the ground
  • Primarily sleeping space
  • Pit privies
  • Picnic table
Level I
Medium
  • Set up directly on the ground
  • Primarily sleeping space
  • Pit privies or washroom building with toilets, may have showers
  • Picnic table
  • fire pit
  • Heat or woodstove with firewood
  • Mattresses or beds
  • Lighting (e.g. lanterns)
Level II
Basic
  • Set up on raised floor
  • Both living and sleeping space
  • Pit privies
  • Picnic table
  • Fire pit.
Level II
Medium
  • Set up on raised floor
  • Both living and sleeping space
  • Pit privies or washroom building with toilets, may have showers
  • Picnic table
  • fire pit
  • Heat or woodstove with firewood
  • Mattresses or beds
  • Lighting (e.g. rechargeable battery powered lanterns)
Level III
Basic
  • Set up on raised floor
  • Higher ratio of living to sleeping space
  • Pit privies
  • Picnic table
  • Fire pit
Level III
Medium
  • Set up on raised floor
  • Higher ratio of living to sleeping space
  • Pit privies or washroom building with toilets, may have showers
  • Picnic table
  • fire pit
  • Heat or woodstove with firewood
  • Mattresses or beds
  • Lighting (e.g. rechargeable battery powered lanterns)

Accommodation Fees
Group Accommodations Service Commitment
per shelter – per night

isitors will have exclusive use of their accommodation from check-in time through to check out time on their departure morning as agreed to in their terms of use.

Level I
  • “Sleep over" style accommodation on floor
  • Group washrooms
Level II
  • Dormitory style accommodation – sleep on beds
  • Group washrooms
Level III
  • Semi private accommodation – sleep on beds
  • Washroom
  • Showers

Accommodation Fees
Northern Park Backcountry Excursion / Camping - Service Commitment

Visitors will be granted entry, allowed to camp, or both, in the designated location, according to the agreed upon terms and conditions, and subject to the operating hours and seasons at of the location.

Lockage and Mooring Fees
Service Commitment
Lockage - One way passage through a lock station during posted times of navigation
Mooring - An installation where a vessel may be temporarily secured for a specified period of time
Seasonal lockage permit - Unlimited passage through lock systems during posted times of navigation for non commercial use
Seasonal lockage permit for canoe or kayak - Unlimited passage for canoes and kayaks through lock systems during posted times of navigation for non commercial use
Seasonal mooring permit - Unlimited day and overnight mooring where a vessel may be temporarily secured for a specified period of time for non commercial use
Six-day lockage permit - Six (6) days of lockage (consecutive or not) in a season during posted times of navigation for non commercial use
Transit lockage permit - Provides one direction travel (one-way travel) through the entire Trent-Severn Waterway or Rideau Canal system during posted times of navigation for non commercial use
Golf Fees
Service Commitment

The golf course will be made available for play, within its designed standards, within weather limitations, during posted operational season.

Hot Springs and Swimming Pool Fees
Service Commitment

Hot Springs - Access to the Hot Spring(s) and or pool(s) for users during posted operational hours according to terms and conditions of the service.

Swimming Pool - Access to the pool for users during posted operational hours according to terms and conditions of the service.


Performance target

No more than 10% of all associated revenues for material fees will be remitted as a result of unmet service standard for material fees.


Performance information

The performance information is not available for 2019-20.


More information on fee performance can be found in the Parks Canada Fees Report

For more information or to discuss the service provided, please contact Your local Parks Canada administered location or call 1-888-773-8888 or email information@pc.gc.ca