Introduction

The Access to Information Act provides a right of access to information in records under the control of a government institution in accordance with the principles that government information should be available to the public, that necessary exceptions to the right of access should be limited and specific, and that decisions on the disclosure of government information should be reviewed independently of government.

This report has been prepared and will be tabled in Parliament in accordance with Section 94 of the Access to Information Act. The information contained in this report pertains to the administration of the Access to Information Act within the Parks Canada Agency.

The Parks Canada Agency’s mandate is to protect and present nationally significant examples of Canada’s natural and cultural heritage and to foster public understanding, appreciation and enjoyment in ways that ensure their ecological and commemorative integrity for present and future generations. The Agency is responsible for operations under multiple pieces of federal legislation and protects approximately 450 000 km2 of Canada’s terrestrial, marine and freshwater ecosystems. It is the steward of 47 national parks, one national urban park, four national marine conservation areas and 171 national historic sites, including nine heritage canals. The Agency is highly decentralized with team members located across the country and often in remote areas.


Organizational structure

Parks Canada’s Access to Information and Privacy Office is comprised of seven (7) full-time employees. Internal tools and procedures have been developed to support the Agency in meeting its obligations under the Access to Information Act, regulations and Treasury Board policies and are regularly reviewed and improved.

Parks Canada met its statutory deadlines for all requests during the reporting period. Parks Canada is committed to transparency, service to Canadians and the expeditious processing of access to information requests and has put in place the systems and processes necessary to meet this commitment.

Parks Canada did not enter in any service agreements under section 96 of the Access to Information Act during the reporting period.


Delegation order

Arrêté sur la délégation en vertu de la Loi sur l'accès à l'information et de la Loi sur la protection des renseignements personnels Access to Information Act and Privacy Act Delegation Order

En vertu de l'article 95 de la Loi sur l'accès à l'information et de l'article 73 de la Loi sur la protection des renseignements personnels, le directeur général et président de l'Agence Parcs Canada délègue aux titulaires de postes mentionnés à l'annexe ci-après, ainsi qu'aux personnes occupant à titre intérimaire lesdits postes, les attributions dont il est, en qualité de responsable de l'Agence Parcs Canada, désigné par le Décret sur la désignation des responsables d'institutions fédérales (Loi sur l'accès à l'information) et le Décret sur la désignation des responsables d'institutions fédérales (Loi sur la protection des renseignements personnels), investi par les articles de ces lois mentionnés en regard de chaque poste. Le présent arrêté sur la délégation remplace et annule tout arrêté sur la délégation pris précédemment. The Chief Executive Officer and President of the Parks Canada Agency, pursuant to section 95 of the Access to Information Act and the section 73 of the Privacy Act and his capacity as the head of the Parks Canada Agency designated by the Access to Information Act Heads of the Government Institutions Designation Order and the Privacy Act Heads of Government Institutions Delegation Order, hereby designates the persons holding the positions set out in the schedule hereto, or the persons occupying on an acting basis those positions, to exercise the powers and functions pursuant to the provisions of the aforementioned Acts set out in the schedule below opposite each position. This Delegation Order replaces any delegation order made previously.
Daté, à la Ville de Gatineau, ce 26e jour de mars 2020 Dated, at the City of Gatineau, this 26th day of March, 2020
L'original a été signé par Ron Hallman
Président et Directeur général, Agence Parcs Canada
Original signed by Ron Hallman
President & Chief Executive Officer, Parks Canada Agency
Annexe / Schedule
Poste / Position Loi sur l'accès à l'information et règlements / Access to information Act and Regulations Loi sur la protection des renseignements personnels et règlements / Privacy Act and Regulations
Vice-Président, Direction générale des relations externes et de l'expérience du visiteur / Vice-President, External Relations and Visitor Experience Directorate Autorité absolue / Full authority Autorité absolue / Full authority
Gestionnaire, Bureau de l'Accès à l'information et à la protection des renseignements personnels (AIPRP) / Manager, Access to Information and Privacy (ATIP) Office Autorité absolue / Full authority Autorité absolue / Full authority
Analyste principal (PM-05) / Senior analyst (PM-05) Articles 7 et 9 de la Loi sur l'accès à l'information / Sections 7 and 9 of the Access to Information Act Articles 14 et 15 de la Loi sur la protection des renseignements personnels / Sections 14 and 15 of the Privacy Act

Performance 2021-2022

The following report represents an overview of activities carried out within the Agency during the reporting period of April 1, 2021 to March 31, 2022. The Statistical Report (Appendix A) contains detailed statistics on the Access to Information requests processed under the Access to Information Act.

Parks Canada responded to all requests received by the Agency within legislated timelines.

Between April 1, 2021 and March 31, 2022, Parks Canada received 118 (one hundred and eighteen) formal information requests under the Access to Information Act. Twenty-three (23) requests were carried forward from the previous reporting period. Twenty-three (23) requests were carried forward to the next reporting period for the following reasons: required additional time to allow for consultations with third parties or other government entities and volume of records. All requests were completed within legislative deadlines.

The following is a breakdown of the number of completed requests broken down by completion times:

Number of days Number of completed requests
1 to 30 days 60
31 to 60 days 11
61 to 120 days 27
121 to 180 days 7
181 to 365 days 11
more than 365 days 2

Fifty-five (55) active complaints were outstanding from the previous reporting period. Five (5) were received in fiscal year 2021-2022. Two (2) were received in fiscal year 2019-2020. One (1) was received in fiscal year 2018-2019. Forty-six (46) were received in fiscal year 2017-2018. One was received in fiscal year 2016-2017. Parks Canada is working closely with the Office of the Information Commissioner to resolve these complaints.

Extensions were taken for 69 requests. Some requests had more than one reason for an extension which explains why the total number of extensions is greater than 69 requests. Twenty-four (24) requests were due to the complexity of the requests. Four (4) extensions were taken to allow sufficient time for consultations relating to s.69 of the Act. Twenty-nine (29) extensions were taken to provide for sufficient time to consult with other government institutions. Forty-two (42) extensions were taken for third-party notices.

The Agency received forty-nine (49) consultations under the Access to Information Act from other government institutions. Two (2) consultations were carried forward from the previous reporting period. forty-nine (49) consultations were completed before the end of March 2022. Two (2) consultations were carried forward to the next reporting period as they were received at the end of the reporting period under review.

The following is a percentage breakdown by disclosure types for access requests completed in 2021-2022:

Disclosure Percentage
All disclosed 20%
Disclosed in part 62%
No records existed 7%
Requests abandoned 7%
All exempted pursuant to Section 19 of the Act 0%
Transferred to another institution 1%

The following is a percentage breakdown by source of information requests received during 2021-2022:

Source of request Percentage
Public 35%
Media 9%
Business 20%
Academia 3%
Other organizations 0%
Decline to identify 33%

Thirty (30) informal requests were released under the Access to Information Act, which represent a 19 percent decrease from the previous reporting period. These requests concerned documents that were previously disclosed in response to information requests.

In addition, Agency officials respond to informal requests from the public and contact the ATIP Office for guidance on the disclosure of information through informal processes. Agency officials are aware of the importance of the legislation and promptly refer formal information requests to the ATIP Office.

The ATIP Office also reviewed responses to parliamentary questions and audit and evaluation reports for publishing on the Agency’s website, and provided strategic advice on Access to Information in support of the Agency’s programs. The ATIP Office also reviewed all material that is subject to proactive disclosure.

There was no impact on the processing of requests due to COVID-19 during this reporting period. Parks Canada responded to all requests received within legislated timelines. Due to mitigation measures put in place during the previous fiscal year, all documents were received electronically and then imported into ATIP processing software. The ATIP Office continued delivering responses electronically via epost connect.


Training and awareness

Facilitating efficient and transparent access to information and to personal information for Canadians is a priority for Parks Canada.

To ensure that all employees of the Agency are aware of the legislation and their obligations, general awareness sessions are also given periodically to provide basic information on the provisions of the Access to Information Act. Furthermore, there is a comprehensive section on Access to Information and Privacy on the Parks Canada’s Intranet site that is available to all employees.

The Agency put a focus on training its employees as to their responsibilities pertaining to access to information and privacy. Thirty (30) training sessions were given to Agency employees in 2021-2022. In total, four hundred and sixty (460) employees attended these sessions. More than double the amount of employees were trained in 2021-2022 fiscal year and triple the number of training sessions were offered compared to the previous fiscal year. This increased training was made possible by strengthened access to digital connectivity for live video presentations and technical resources for Parks Canada employees.


Policies, guidelines, procedures and initiatives

During the reporting period, the ATIP Office continuously ensured that its policies and procedures for processing requests made pursuant to the Access to Information Act were up to date and that adjustments were made to areas where the need for improvement was identified.


Summary of key issues and actions taken on complaints

During the reporting period under review, five (5) complaints were filed with the Office of the Information Commissioner of Canada.

The complaints concerned exemptions and extension of time limits. Parks Canada has worked closely and collaboratively with the Office of the Commissioner to resolve these complaints and of those complaints, two (2) were discontinued and one (1) was resolved during the reporting period.

Parks Canada was involved in one Federal Court case arising from an access to information complaint during this reporting period. The complaint was resolved.


Monitoring compliance

The Agency monitors the time required to process access to information requests. When the need for improvements are identified, internal processes are adjusted. Parks Canada met its statutory deadlines for all requests during the reporting period.

In addition, weekly meetings are held between the ATIP Office and Agency executives in order to monitor active and completed requests including the requests received and completed, pages received and processed, and the complexity of the requests. Weekly reports that provide details on the status of requests are shared with program liaisons and departmental senior managers as well as with the President & Chief Executive Officer’s office.


Reporting on Access to Information fees for the purposes of the Service Fees Act

In accordance with the Interim Directive on the Administration of the Access to Information Act, issued on May 5, 2016, and the changes to the Access to Information Act that came into force on June 21, 2019, Parks Canada waives all fees prescribed by the Act and Regulations, other than the $5 application fee set out in paragraph 7(1)(a) of the Regulations.”

The $5.00 application fee is the only fee charged for an ATI request.

The total fees collected were $545. The total of application fees waived was $40.

A total of $585,875 was incurred by the ATIP Secretariat to administer the Access to Information Act, including $551,149 in salary costs and $34,726 in material costs.


2021-2022 Statistical report on the Access to Information Act

Name of institution: Parks Canada Agency

Reporting period: 2021-04-01 to 2022-03-31


Section 1: Requests under the Access to Information Act

1.1 Number of requests

Number of requests
Received during reporting period 118
Outstanding from previous reporting periods 23
• Outstanding from previous reporting period23
• Outstanding from more than one reporting period0
Total141
Closed during reporting period118
Carried over to next reporting period 23
• Carried over within legislated timeline23
• Carried over beyond legislated timeline0

1.2 Sources of requests

Source Number of requests
Media 11
Academia 4
Business (private sector) 24
Organization 0
Public 40
Decline to Identify 39
Total118

1.3 Channels of requests

Source Number of requests
Online 118
E-mail 0
Mail 0
In person 0
Phone 0
Fax 0
Total118

Section 2: Informal requests

2.1 Number of informal requests

Number of requests
Received during reporting period 30
Outstanding from previous reporting periods 0
• Outstanding from previous reporting period 0
• Outstanding from more than one reporting period 0
Total 30
Closed during reporting period 30
Carried over to next reporting period 0

2.2 Channels of informal requests

Source Number of requests
Online 28
E-mail 1
Mail 1
In person 0
Phone 0
Fax 0
Total 30

2.3 Completion time of informal requests

Completion time
1 to 15 Days16 to 30 Days31 to 60 Days61 to 120 Days121 to 180 Days181 to 365 DaysMore Than 365 DaysTotal
29010 00030

2.4 Pages released informally

Less than 100 pages released100-500 pages released501-1000 pages released1001-5000 pages releasedMore than 5000 pages released
Number of requests Pages released Number of requests Pages released Number of requests Pages released Number of requests Pages released Number of requests Pages released
151275000000

2.5 Pages re-released informally

Less than 100 pages released100-500 pages released501-1000 pages released1001-5000 pages releasedMore than 5000 pages released
Number of requests Pages released Number of requests Pages released Number of requests Pages released Number of requests Pages released Number of requests Pages released
7193143739429252592916047

Section 3: Applications to the Information Commissioner on declining to act on requests

Number of requests
Outstanding from previous reporting period 0
Sent during reporting period 0
Total0
Approved by the Information Commissioner during reporting period 0
Declined by the Information Commissioner during reporting period0
Withdrawn during reporting period 0
Carried over to next reporting period 0

Section 4: Requests closed during the reporting period

4.1 Disposition and completion time

Disposition of requestsCompletion time
1 to 15 Days16 to 30 Days31 to 60 Days61 to 120 Days121 to 180 Days181 to 365 DaysMore Than 365 DaysTotal
All disclosed 3 16 3 2 0 0 024
Disclosed in part3 18 8 24 7 11 273
All exempted0 1 0 1 0 0 02
All excluded1 0 0 0 0 0 01
No records exist7 2 0 0 0 0 09
Request transferred1 0 0 0 0 0 01
Request abandoned7 1 0 0 0 0 08
Neither confirmed nor denied0 0 0 0 0 0 00
Declined to act with the approval of the Information Commissioner0 0 0 0 0 0 00
Total223811277112118

4.2 Exemptions

Section Number of requests Section Number of requests Section Number of requests Section Number of requests
13(1)(a)116(2)2518(a)020.10
13(1)(b)016(2)(a)018(b)320.20
13(1)(c)016(2)(b)018(c)020.40
13(1)(d)316(2)(c)018(d)021(1)(a)20
13(1)(e)116(3)018.1(1)(a)021(1)(b)21
14216.1(1)(a)018.1(1)(b)021(1)(c)5
14(a)316.1(1)(b)018.1(1)(c)021(1)(d)5
14(b)316.1(1)(c)018.1(1)(d)022 0
15(1)016.1(1)(d)019(1)6522.1(1)0
15(1) - I.A.*016.2(1)020(1)(a)22329
15(1) - Def.*016.3020(1)(b)2723.10
15(1) - S.A.*016.4(1)(a)020(1)(b.1)024(1)1
16(1)(a)(i)116.4(1)(b)020(1)(c)9260
16(1)(a)(ii)016.5020(1)(d)10
16(1)(a)(iii)116.60
16(1)(b)1170
16(1)(c)2
16(1)(d)0
* I.A.: International Affairs Def.: Defence of Canada S.A.: Subversive Activities

4.3 Exclusions

Section Number of requests Section Number of requests Section Number of requests
68(a) 1 69(1) 4 69(1)(g) re (a) 2
68(b) 0 69(1)(a) 1 69(1)(g) re (b) 0
68(c) 0 69(1)(b) 0 69(1)(g) re (c) 0
68.1 0 69(1)(c) 0 69(1)(g) re (d) 0
68.2(a) 0 69(1)(d) 0 69(1)(g) re (e) 1
68.2(b) 0 69(1)(e) 1 69(1)(g) re (f) 0
69(1)(f) 0 69.1(1) 0

4.4 Format of information released

PaperElectronicOther
E-recordData setVideoAudio
3940100

4.5 Complexity

4.5.1 Relevant pages processed and disclosed for paper and e-record formats

Number of pages processed Number of pages disclosed Number of requests
6828860898108

4.5.2 Relevant pages processed per request disposition for paper and e-record formats by size of requests

DispositionLess than 100 pages processed100-500 pages processed501-1000 pages processed1001-5000 pages processedMore than 5000 pages processed
Number of requestsPages processedNumber of requestsPages processedNumber of requestsPages processedNumber of requestsPages processedNumber of requestsPages processed
All disclosed203084843000000
Disclosed in part2074927653798913164299717742
All exempted121184000000
All excluded1000000000
Request abandoned81300000000
Neither confirmed nor denied0000000000
Declined to act with the approval of the Information Commissioner0000000000
Total50107232756498913164299717742

4.5.3 Relevant minutes processed and disclosed for audio formats

Number of minutes processed Number of minutes disclosed Number of requests
00 0

4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests

Disposition Less than 60 minutes processed 60 - 120 minutes processed More than 120 minutes processed
Number of requests Minutes processed Number of requests Minutes processed Number of requests Minutes processed
All disclosed00 00 00
Disclosed in part000000
All exempted000000
All excluded000000
Request abandoned 000000
Neither confirmed nor denied 000000
Declined to act with the approval of the Information Commissioner000000
Total000000

4.5.5 Relevant minutes processed and disclosed for video formats

Number of minutes processed Number of minutes disclosed Number of requests
120120 1

4.5.6 Relevant minutes processed per request disposition for video formats by size of requests

Disposition Less than 60 minutes processed 60 - 120 minutes processed More than 120 minutes processed
Number of requests Minutes processed Number of requests Minutes processed Number of requests Minutes processed
All disclosed00 1120 00
Disclosed in part000000
All exempted000000
All excluded000000
Request abandoned 000000
Neither confirmed nor denied 000000
Declined to act with the approval of the Information Commissioner000000
Total00112000

4.5.7 Other complexities

DispositionConsultation required Legal advice sought OtherTotal
All disclosed 6 006
Disclosed in part434047
All exempted2002
All excluded 100 1
Request abandoned6006
Neither confirmed nor denied 0000
Declined to act with the approval of the Information Commissioner0000
Total584062

4.6 Closed requests

4.6.1 Requests closed within legislated timelines

Number of requests closed within legislated timelines118
Percentage of requests closed within legislated timelines (%)100

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines

Number of requests closed past the legislated timelinesPrincipal reason
Interference with operations/ WorkloadExternal consultationInternal consultationOther
00000

4.7.2 Requests closed beyond legislated timelines (including any extension taken)

Number of days past legislated timelines Number of requests past legislated timeline where no extension was taken Number of requests past legislated timeline where an extension was taken Total
1 to 15 days 000
16 to 30 days000
31 to 60 days000
61 to 120 days000
121 to 180 days 000
181 to 365 days000
More than 365 days000
Total0 00

4.8 Requests for translation

Translation requestsAcceptedRefusedTotal
English to French000
French to English 000
Total000

Section 5: Extensions

5.1  Reasons for extensions and disposition of requests

Disposition of requests where an extension was taken9(1)(a) Interference With Operations/ Workload9(1)(b) Consultation9(1)(c) Third-Party Notice
Section 69Other
All disclosed00 14
Disclosed in part2442738
All exempted001 0
All excluded 0 0 00
Request abandoned0000
No records exist 0000
Declined to act with the approval of the Information Commissioner0000
Total244 2942

5.2 Length of extensions

Length of extensions9(1)(a) Interference With Operations/ Workload9(1)(b) Consultation9(1)(c) Third-Party Notice
Section 69Other
30 days or less0010
31 to 60 days01410
61 to 120 days91916
121 to 180 days2023
181 to 365 days7287
365 days or more 6056
Total2442942

Section 6: Fees

Fee typeFee collected Fee waived Fee refunded
Number of requestsAmountNumber of requestsAmountNumber of requestsAmount
Application109$545.008$40.00 1$5.00
Other fees 0$0.000$0.000$0.00
Total109$545.008$40.001$5.00

Section 7: Consultations received from other institutions and organizations

7.1  Consultations received from other Government of Canada institutions and other organizations

ConsultationsOther Government of Canada institutionsNumber of pages to reviewOther organizationsNumber of pages to review
Received during the reporting period49162300
Outstanding from the previous reporting period 250200
Total51212500
Closed during the reporting period49162300
Carried over within negotiated timelines2502 00
Carried over beyond negotiated timelines0000

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

Recommendation Number of days required to complete consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely14264000044
Disclose in part04010005
Exempt entirely00000000
Exclude entirely00000000
Consult other institution00000000
Other00000000
Total14304100049

7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada

Recommendation Number of days required to complete consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely00000000
Disclose in part00000000
Exempt entirely 00000000
Exclude entirely00000000
Consult other institution00000000
Other00000000
Total00000000

Section 8: Completion time of consultations on cabinet confidences

8.1 Requests with Legal Services

Number of days Fewer than 100 pages processed 100-500 pages processed501-1000 pages processed1001-5000 pages processedMore than 5000 pages processed
Number of requestsPages disclosedNumber of requestsPages disclosedNumber of requestsPages disclosedNumber of requestsPages disclosedNumber of requestsPages disclosed
1 to 1533500000000
16 to 30 11300000000
31 to 600000000000
61 to 1200000000000
121 to 1800000000000
181 to 3650000000000
More than 3650000000000
Total4 4800000000

8.2 Requests with Privy Council Office

Number of days Fewer than 100 pages processed 100-500 pages processed501-1000 pages processed1001-5000 pages processedMore than 5000 pages processed
Number of requestsPages disclosedNumber of requestsPages disclosedNumber of requestsPages disclosedNumber of requestsPages disclosedNumber of requestsPages disclosed
1 to 15 0000000000
16 to 300000000000
31 to 60 0000000000
61 to 1200000000000
121 to 1800000000000
181 to 3650000000000
More than 3650000000000
Total0000000000

Section 9: Investigations and reports of finding

9.1 Investigations

Section 32 Notice of intention to investigateSubsection 30(5) Ceased to investigateSection 35 Formal Representations
506

9.2 Investigations and Reports of finding

Section 37(1) Initial Reports Section 37(2) Final Reports
Received Containing recommendations issued by the Information Commissioner Containing orders issued by the Information Commissioner Received Containing recommendations issued by the Information Commissioner Containing orders issued by the Information Commissioner
22 0220

Section 10: Court action

10.1 Court actions on complaints

Section 41
Complainant (1) Institution (2) Third Party (3) Privacy Commissioner (4) Total
10001

10.2 Court actions on third party notifications under paragraph 28(1)(b)

Section 44 - under paragraph 28(1)(b)
0

Section 11: Resources related to the Access to Information Act

11.1 Allocated costs

Expenditures Amount
Salaries $551 149
Overtime $0
Goods and services $34 726
• Professional services contracts$0
• Other $34 726
Total$585 875

11.2  Human resources

Resources Person years dedicated to access to information activities
Full-time employees 7.000
Part-time and casual employees 0.000
Regional staff 0.000
Consultants and agency personnel 0.000
Students 0.000
Total7.000

Organizational contact information

Parks Canada National Office
30 Victoria Street
Gatineau, Quebec
Canada
J8X 0B3

Email: information@pc.gc.ca

Telephone:888-773-8888 (General inquiries)

Telephone — international:819-420-9486 (General inquiries — international)

Parks Canada Agency

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