Reservation policies

• Hours of operation
• Fees
• Methods of payment
• Confirmation (booking number)
• Changes to reservations
• Changes to permit holders
• Cancellations
• Late arrivals
• No-shows
• Closures

Hours of operation

1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park, national historic site or national marine conservation area where your reservation is for (e.g. the hours of operation for the call centre for Jasper National Park in Alberta, are 8 am to 6 pm Mountain Time but the hours of operation for the call centre for Fundy National Park in New Brunswick, are 8 am to 6 pm Atlantic Time).
2. Availability of the reservation service: You can create, change or cancel a frontcountry reservation starting at 8 am local park time (8:30 am in Newfoundland) on the day of the park’s reservation launch up until 2 pm on the day of arrival.
   
   Exceptions:
   • The following locations allow reservations until 2pm two days prior to your arrival date:
     • Pine Lake campground in Wood Buffalo National Park
     • Snowforest campground in Mount Revelstoke National Park
     • Loop Brook Campground in Glacier National Park
     • Rampart Creek Campground in Banff National Park
     • McLeod Meadows and Marble Canyon Campgrounds in Kootenay National Park
     • Takakkaw Falls campground in Yoho National Park
   • Gulf Islands National Park Reserve allows reservations up until 2pm the day prior to your arrival date.
   • Kathleen Lake campground in Kluane National Park and Reserve allows reservations up until 3pm the day prior to your arrival date.
   • Thousand Islands National Park allows reservations up until 6 pm on the day of arrival.
   The Parks Canada Reservation Service is available online 24-hours a day at: https://reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

3. Fees payable when the reservation is made: Both reservation fees and camping fees are due at the time of your reservation.
   • The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50.
     • This fee is charged per campsite, per stay. A stay is defined as a series of consecutive nights (not exceeding the maximum length of stay) with the same offer (frontcountry camping) within the same national park.
   • Camping Fees are the fees paid for the use of the campsite. These fees help cover the operating costs of the campground itself and its facilities. They are charged on a per night basis and the fee is established based on the park, the campground, and the service type.
4. Entry Fees: The fees charged when you make your reservation do not include the entry fees for national parks, national historic sites or national marine conservation areas. Entry fees are charged at most locations, where revenues support the quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
   You will be required to have a valid entry pass for each day of your visit (whether you physically enter each day or not). You can choose either daily entry passes or annual passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass available online at: https://parks.canada.ca/voyage-travel/admission. There are several pricing models available to ensure you get the best value for your visit(s).
5. Changes and Cancellations: A transaction fee is charged to change or cancel a completed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
6. Parks Canada’s full list of fees can be found at: https://parks.canada.ca/voyage-travel/tarifs-fees

Methods of Payment

7. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

8. Booking number: A booking number will be provided for each completed reservation. If you do not receive a booking number, your reservation is not complete. If you did not receive a booking number, please sign in to your account online and look under My Reservations, or contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the campground. It must be given to Parks Canada staff so that they can register you into the campground. Upon arrival, please check-in at the campground kiosk; do not go directly to the campsite, except for the campgrounds in the following National Parks:
   • Wood Buffalo National Park
   • Thousand Islands National Park
   • Kluane National Park and Reserve
   • Gulf Islands National Park Reserve
   • Mingan Archipelago National Park Reserve

Changes to reservations

9. Changes before check-in:
   • A change may include changes in: date(s), campground (within the same national park), campsite number, etc. (changes can only be made on-line or by telephone, we cannot make changes based on email or chat requests).
   • Change(s) to your reservation made up to 3 days prior to your scheduled day of arrival will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee for each transaction.
   • If you delay your arrival date less than 3 days prior to your scheduled day of arrival; you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee plus your first night of camping.
   • If you change the campsite/campground (within the same national park) or the departure date at anytime up until 11 am on the day after your scheduled day of arrival, you will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee.
   *The change fee will not be charged to extend the length of stay of a reservation as long as the arrival date and service type remains the same.
   
   Change example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed and you can only arrive on July 11th. In order to avoid being charged a 1 night penalty, you must change your reservation before July 7th at 11:59 pm, local park time. Doing so, you will only be charged the non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you change on July 8th, July 9th, or July 10th, you will be charged the non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone) plus the fees for the first night of camping.

Changes to permit holders

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

10. Cancellations before check-in:
    • Cancellations can only be made on-line or by telephone, we cannot cancel based on email or chat requests.
    • If you cancel a reservation at least 3 days prior to your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee.
    • If you cancel a reservation less than 3 days prior to your scheduled day of arrival, but before 11 am the day after your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee, the cancellation fee, plus the fees for the first night of camping.
    • For cancellations after 11 am the day after your scheduled day of arrival: please see the No Show Policy (#12) below.
    Cancellation example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed. In order to avoid being charged a 1 night cancellation penalty, you must cancel before July 7th at 11:59 pm, local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone) and the cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel on July 8th, July 9th, or July 10th, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone), a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone), plus the fees for the first night of camping.

Late arrivals

11. Will you be arriving late? While campers may check-in to their frontcountry campsite as early as 2 pm, most campgrounds accept arrivals throughout the evening and even overnight. Please click on the "More Information" icon on the homepage of the national park that interests you to learn their kiosk hours, as well as the "After hours registration" policy specific to that park.
    
    ***If the Park does not have any restrictive "After hours" messaging, you do not need to advise us if you will be arriving in the evening or overnight on your scheduled day of arrival. Your campsite will be held for you until 11 am the day after your scheduled day of arrival. ***
    
    If you will not be able to arrive at the campground by 11 am the day after your scheduled day of arrival, but you still wish to retain your reservation, you must contact the campground staff directly to advise them to keep your reservation. If you do not know the telephone number for the campground, call 1-877-RESERVE (1-877-737-3783).
    
    If you have not checked-in by 11 am the day after your scheduled day of arrival, and you have not notified the campground staff, you will be considered a "No-Show" (see policy #12) and your reservation will be cancelled.

No-shows

12. No-Shows: If you have not checked-in at the campground by 11 am the day after your scheduled day of arrival, and if you have not contacted the park to inform them of your late arrival, you will be deemed a “No-Show”. Your reservation will be cancelled and your campsite will be made available to other guests.
    
    If you are deemed a “No-show”, you can claim a refund of all monies paid, less the original, non-refundable reservation fee and a penalty of your first two-nights of camping (if applicable) by calling the Park directly within 30 days of your originally scheduled departure date.
    
    Thirty days after your originally scheduled departure date all of your fees become non-refundable.

Closures

13. Closures: If Parks Canada must close a campsite or a campground for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.
    
    Visitors who wish to reserve a campsite after a closure is lifted, including those whose reservation was cancelled due to the closure, should make a new reservation as normal.
    
    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.

Reservable Parks Canada Accommodations on the Parks Canada Reservation Service include oTENTiks, Yurts, Cabins and other roofed accommodations as well as Equipped Campsites.

• Hours of operation
• Fees
• Methods of payment
• Confirmation (booking number)
• Changes to reservations
• Changes to permit holders
• Cancellations
• Late arrivals
• No-shows
• Closures

Hours of operation

1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park, national historic site or national marine conservation area where your reservation is for (e.g. the hours of operation for the call centre for Jasper National Park in Alberta, are 8 am to 6 pm Mountain Time but the hours of operation for the call centre for Fundy National Park in New Brunswick, are 8 am to 6 pm Atlantic Time).
2. Availability of the reservation service: You can create, change or cancel a Parks Canada Accommodation reservation starting at 8 am local park time (8:30 am in Newfoundland) on the day of the park/site’s reservation season launch up until 11:59 pm the night prior to your arrival date. One exception to this are accommodations at Snowforest campground in Mount Revelstoke National Park which are reservable until 3 pm, 1 day prior to your arrival date.
   Exceptions:
   
   • Accommodations in Snowforest campground in Mount Revelstoke National Park allows reservations until 3pm the day prior to your arrival date.
   The Parks Canada Reservation Service is available online 24-hours a day at: https://reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

3. Fees payable when the reservation is made: Both reservation fees and accommodation fees are due at the time of your reservation.
   • The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. This fee is charged per accommodation, per stay.
     • A stay is defined as a series of consecutive nights (not exceeding the maximum length of stay) with the same offer (Parks Canada Accommodations) within the same national park/national historic site. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50.
   • Accommodation Fees are the fees paid for the use of the accommodation. These fees help cover the operating costs of the accommodation and its facilities. They are charged on a per night basis and the fee is established based on the park/site, the accommodation type, and the near-by amenities.
4. Entry Fees: The fees charged when you make your reservation do not necessarily include the entry fees for national parks, national historic sites or national marine conservation areas. Entry fees are charged at most locations, where revenues support the quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
   You will be required to have a valid entry pass for each day of your visit (whether you physically enter each day or not). You can choose either daily entry passes or annual passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass online at: https://parks.canada.ca/voyage-travel/admission. There are several pricing models available to ensure you get the best value for your visit(s).
5. Changes and Cancellations: A transaction fee is charged to change or cancel a previously completed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
6. Parks Canada’s full list of fees can be found at: https://parks.canada.ca/voyage-travel/tarifs-fees

Methods of Payment

7. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

8. Booking number: A booking number will be provided for each completed reservation. If you do not receive a booking number, your reservation is not complete. If you did not receive a booking number, please sign in to your account online and look under My Reservations, or contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the campground. It must be given to Parks Canada staff so that they can register you into the accommodation. Upon arrival, please check-in at the campground kiosk; do not go directly to the accommodation.

Changes to Reservations

9. Changes before check-in:
   • A change may include changes in: date(s), accommodation type (within the same national park), accommodation number, etc. (changes can only be made on-line or by telephone, we cannot make changes based on email or chat requests).
   • Change(s) to your reservation made up to 3 days prior to your scheduled day of arrival will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee for each transaction.
   • If you delay your arrival date less than 3 days prior to your scheduled day of arrival; you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee, plus your first night of accommodations.
   • If you change the accommodation (within the same national park) or departure date at anytime up until 11 am on the day after your scheduled day of arrival, you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee.
   *The change fee will not be charged to extend the length of stay of a reservation as long as the arrival date and accommodation type remains the same.
   
   Change example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed and you can only arrive on July 11th. In order to avoid being charged a 1 night penalty, you must change your reservation before July 7th at 11:59 pm, local park time. Doing so, you will only be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you change on July 8th, July 9th, or July 10th, you will be charged a non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone), plus the fees for the first night of accommodations.

Changes to Permit Holders

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

10. Cancellations before check-in:
    • Cancellations can only be made on-line or by telephone, we cannot cancel based on email or chat requests.
    • If you cancel a reservation at least 3 days prior to your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee.
    • If you cancel a reservation less than 3 days prior to your scheduled day of arrival, but before 11 am the day after your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee, the cancellation fee, plus the fees for the first night of accommodations.
    • For cancellations after 11 am the day after your scheduled day of arrival: please see the No Show Policy (#12) below.
    Cancellation example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed. In order to avoid being charged a 1 night cancellation penalty, you must cancel before July 7th at 11:59 pm, local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone) and the cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel on July 8th, July 9th, or July 10th, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone), a cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone), plus the fees for the first night of accommodations.

Late Arrivals

11. Will you be arriving late? Campers may check in to their accommodation as early as 3 pm Please click on the "More Information" icon on the homepage of the national park/national historic site that interests you to learn their kiosk hours, as well as the "After hours registration" policy specific to that park/site.
    
    ***Some parks will not allow accommodation check-ins after the campground kiosk is closed so if you will be a late arrival please check in advance with the park.***
    
    If you will not be able to arrive at the accommodation by 11 am the day after your scheduled day of arrival, but you still wish to retain your reservation, you must contact the campground staff directly to advise them to keep your reservation. If you do not know the telephone number for the campground, call 1-877-RESERVE (1-877-737-3783).
    
    If you have not checked-in by 11 am the day after your scheduled day of arrival, and you have not notified the campground staff, you will be considered a "No-Show" (see policy #12) and your reservation will be cancelled.

No-Shows

12. No-Shows: If you have not checked-in at the campground by 11 am the day after your scheduled day of arrival, and if you have not contacted the park to inform them of your late arrival, you will be deemed a “No-Show”. Your reservation will be cancelled and your accommodation will be made available to other guests.
    
    If you are deemed a “No-show”, you can claim a refund of all monies paid, less the original, non-refundable reservation fee and a penalty of your first two-nights of accommodations (if applicable) by calling the park/site directly within 30 days of your originally scheduled departure date.
    
    Thirty days after your originally scheduled departure date all of your fees become non-refundable.

Closures

13. Closures: If Parks Canada must close an accommodation or a campground for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.
    
    Visitors who wish to reserve an accommodation after a closure is lifted, including those whose reservation was cancelled due to the closure, should make a new reservation as normal.
    
    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.

Day Use activities currently available on Parks Canada's Reservation Service include:

1. Guided hikes and other interpreter-led activities at various locations
2. Shuttle buses to Lake Louise lakeshore and Moraine Lake in Banff National Park
3. Parking access in Bruce Peninsula National Park
4. Lake O'Hara bus in Yoho National Park
5. DayTripper boat seats in Georgian Bay Islands National Park
6. Fishing at La Mauricie National Park
7. Learn-to-cross-country-ski for youth at Chambly Canal and Lachine Canal national historic sites

• Hours of Operation
• Fees
• Methods of Payment
• Confirmation (booking number)
• Changes To Reservations
• Changes To Permit Holders
• Cancellations
• Late Arrivals
• No-Shows
• Closures

Hours of Operation

1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park where your reservation is made. For example, the hours of operation for the call centre for Yoho National Park in British Columbia, are 8 am to 6 pm Mountain Time.


2. Availability of the reservation service:
   • Guided hikes and other interpreter-led activities: You can create, change or cancel a reservation starting at 8 am local park time on the day of the park’s reservation season launch up until 11:59 pm the night prior to your arrival date
   • Shuttle Buses to Lake Louise and Moraine: You can create a reservation starting at 8 am local park time on the day of the reservation launch up until the end of the shuttle bus departure window. You can change or cancel a reservation up until 1 hour prior to the start of shuttle bus departure window. 40% of the seats are reservable on launch day and the other 60% of the seats will be held for last-minute reservations, and will be released daily at 8 am local park time 2 days before departure (ex. at 8 am on a Wednesday, the other 60% of the seats for that Friday become reservable).
     • Exception: Alpine Start shuttle to Moraine Lake: Changes and cancellations are only permitted up until 5 pm the day before departure.
   • Parking access in Bruce Peninsula: You can create a parking space reservation starting at 8 am local park time on the day of the park’s reservation launch up until 90 minutes (1.5 hours) after the start of each time slot. You can change or cancel a parking reservation up to 11:59 pm the night prior to your visit date.
   • Lake O’Hara bus: Reservations for the Lake O’Hara day use bus are allocated by way of random draw. Following the random draw process, any unreserved seats are made available for standard reservations, and you can make a reservation up until 3:30 pm the day prior to your activity date on the bus.
   • Georgian Bay Islands DayTripper boat seats: You can create, change or cancel a reservation starting at 8 am local park time on the day of the park’s reservation season launch up until 1 hour before the start of each timeslot on the day of your arrival date
   • La Mauricie fishing: You can create, change or cancel a reservation starting at 8 am local park time on the day of the park’s reservation season launch up until 5 pm the night prior to your arrival date.
   • Learn-to-cross-country-ski: You can create a reservation starting at 8 am local park time on the day of the reservation launch up until the start of each activity timeslot. You can change a reservation up to 11:59 pm the night prior to your arrival date. You can cancel a reservation up to 1 hour prior to the start of each activity timeslot.
   
   The Parks Canada Reservation Service is available online 24-hours a day at: reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

3. Fees payable when the reservation is made: Both reservation fees and the activity fees are due at the time of your reservation.
   • The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee to make a day-use reservation on-line is $3.50. The fee to make a day-use reservation by phone is $5.50.
     • This fee is charged per reservation, not exceeding any maximum party size or other limiting criteria. Reservation fees are non-refundable and help cover the operating cost of this Reservation Service. Activity fees help cover the cost of managing that offer.
   • Activity Fees are charged per person, and may vary depending on the age of the individual.
     • Exceptions:
       1. Bruce Peninsula parking fees are paid per vehicle.
4. Entry Fees: The fees charged when you make your reservation do not include the entry fees for national parks, national historic sites or national marine conservation areas. Entry fees are charged at most locations, where revenues support the quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
   You will be required to have a valid entry pass for each day of your visit (whether you physically enter each day or not). You can choose either daily entry passes or annual/discovery passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass online at: https://parks.canada.ca/voyage-travel/admission. There are several pricing models available to ensure you get the best value for your visit(s).
   Changes and Cancellations: A transaction fee is charged to change or cancel a completed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $3.50. The fee for each change or cancellation by phone is $5.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
   Parks Canada’s full list of fees can be found at: http://www.pc.gc.ca/en/agence-agency/tarifs-fees

Methods of Payment

5. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

6. Booking number: A booking number will be provided at the end of each completed reservation. If you did not receive a booking number, please sign in to your account online and look under My Reservations, or contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the proper meeting location. It must be given to Parks Canada staff so that they can register you onto the event. Please check-in at the proper meeting location at the time specified for your event.

Changes To Reservations

A change to a reservation is only applicable within the same offer (i.e. you cannot change a Yoho guided hike reservation to a Fort Langley workshop or a campsite reservation; you would have to make a separate reservation).

7. Changes before check-in (changes can only be made on-line or by telephone):
   • A change may include changes in: time, date, party size, or other details affecting your reserved inventory (changes can only be made on-line or by telephone, we cannot make changes based on email or chat requests).
   • Changes to your reservation made 3 days or more before the scheduled activity date will be charged a non-refundable change fee which will apply per booking.
   • Changes made less than 3 days before the scheduled date will only have 50% of their prepaid activity fees applied to the new booking. A non-refundable change fee will also apply per booking.
   • Change example: You have a Kootenay guided hike reservation scheduled on July 10^th but your travel plans have changed and you can only arrive on July 11^th. If you change the date of your reservation before July 7th at 11:59 pm, MDT. You will only be charged a non-refundable change fee ($3.50 for changes made online or $5.50 for changes made by phone). If you change your hiking date on July 8th, 9th, or 10th, only 50% of your prepaid hike fees will be applied to the new reservation.
   • Exception: Lake Louise and Moraine Lake shuttle buses:
     • Changes to your shuttle reservation made at least 1 hour before the scheduled bus departure time will be charged a non-refundable change fee which will apply per booking.
     • Changes cannot be made less than 1 hour before your reserved bus departure timeslot.

Changes To Permit Holders

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

8. Cancellations:
   • Cancellations can only be made on-line or by telephone, we cannot cancel based on email or chat requests.
   • If you cancel a reservation at least 3 days prior to your scheduled activity date: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee.
   • If you cancel a reservation less than 3 days prior to your scheduled activity date, you will receive a refund of 50% of your prepaid activity fees, less the original non-refundable reservation fee and the cancellation fee.
   • Cancellation example: You have a day use activity reservation scheduled on July 10th but your travel plans have changed. In order to avoid being charged the 50% late-cancellation penalty, you must cancel before July 7th at 11:59 pm local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($3.50 for reservations made online or $5.50 for reservations made by phone) and a cancellation fee ($3.50 for cancellations made online or $5.50 for cancellations made by phone). If you cancel on July 8th, 9th, or 10th (up until the latest allowable cancellation time), you will receive a 50% refund of the paid activity fees less the original non-refundable reservation fee, and cancellation fee.
   • Exception: Lake Louise and Moraine Lake shuttle buses:
     • Cancellations with a full refund may be made up to 1 hour before the scheduled shuttle bus departure time (minus the non-refundable reservation and cancellation fees which will apply per booking).
     • Cancellations cannot be made less than 1 hour before the shuttle bus departure time.
     • Cancellation example: You have a reservation for the 1PM to 2PM bus departure on July 20th but your travel plans have changed. In order to receive a refund, you must cancel before 11:59 am MDT on July 20th. Doing so, you will receive a full refund less the original non-refundable reservation fee ($3.50 for reservations made online or $5.50 for reservations made by phone) and a cancellation fee ($3.50 for cancellations made online or $5.50 for cancellations made by phone).
   • Alpine Start shuttle to Moraine Lake:
     • Reservations can be canceled anytime from launch to 5 pm the day before the scheduled departure.
     • Cancellation example: You have a reservation for the 4 am bus departure on August 3rd but your travel plans have changed. In order to receive a refund, you must cancel before 5:00 pm on August 2nd (the day before). Doing so, you will receive a full refund less the original non-refundable reservation fee ($3 for reservations made online or $6 for reservations made by phone) and a cancellation fee ($3 for cancellations made online or $6 for cancellations made by phone).

Late Arrivals

If your party will not be able to the proper meeting location at the specified scheduled start time of your activity, but you still wish to retain your reservation, you must contact the park staff directly to advise them to keep your reservation. If you do not know the telephone number for the park or site, call 1-877-RESERVE (1-877-737-3783).

If you are not at the proper meeting location at the specified start time of your event (within the first 2 hours of the time slot for parking reservations) departure on the day of your scheduled reservation, you will be considered a "No-Show" (see policy #9) and your reservation will be cancelled.

No-Shows

9. No-Shows: If you are not at the proper meeting location by the specified scheduled start time of your event (within the first 2 hours of the time slot for parking reservations) on the day of your scheduled reservation, you will be deemed a “No-Show”. Your reservation will be cancelled and your spot(s) will be made available to other guests.
   
   If you are deemed a “No-Show”, you will forfeit the fees paid.

Closures

10. Closures: If Parks Canada must close the offer and cancel your reservation for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

    Visitors who wish to reserve after a closure is lifted, including those whose reservation was cancelled due to the closure, should make a new reservation as normal.

    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.

    Guided Hikes: If the group must turn around after the hike has begun (before the hike destination is reached) for any reason (weather, safety, etc.), a 50% refund of the prepaid hiking fee will be offered (minus the non-refundable reservation fee which will apply per booking).

• Hours of Operation
• Fees
• Methods of Payment
• Confirmation (booking number)
• Changes To Reservations
• Changes To Permit Holders
• Cancellations
• Late Arrivals
• No-Shows
• Closures

Hours of Operation

1. Time Zones: All times quoted in these Reservation Policies are the local time at the national park, national historic site or national marine conservation area where your reservation is for (e.g. the hours of operation for the call centre for Jasper National Park in Alberta, are 8 am to 6 pm Mountain Time but the hours of operation for the call centre for Fundy National Park in New Brunswick, are 8 am to 6 pm Atlantic Time).
2. Availability of the reservation service: You can make a group camping reservation starting at 8 am local park time (8:30 am in Newfoundland) on the day of the park’s reservation season launch up until 11:59 pm on the day before arrival.
   The Parks Canada Reservation Service is available online 24-hours a day at: https://reservation.pc.gc.ca; or between 8 am and 6 pm local park time (8:30 am to 6:30 pm in Newfoundland) by telephone at 1-877-RESERVE (1-877-737-3783) or 519-826-5391.

Fees

All fees listed include all applicable taxes.

3. Fees payable when the reservation is made: Both reservation fees and camping fees (full or partial) are due at the time of your reservation.
   • The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee to make a reservation on-line is $11.50. The fee to make a reservation by phone is $13.50.
     • This fee is charged per campsite, per stay. A stay is defined as a series of consecutive nights (not exceeding the maximum length of stay) with the same offer (group camping) within the same national park.
   • Camping Fees are the fees paid for the use of the campsite. These fees help cover the operating costs of the campground itself and its facilities. They are charged on a per night basis and the fee is established based on the park, the campground, and the service type. Depending on the reserved park, when you make a group camping reservation you will either be charged all camping fees for the reserved stay OR a deposit based on the campsite and the selected number of nights. In the latter case, the size of your group will determine the final cost of your stay, the balance of which will be payable upon arrival at the park.
4. Entry Fees: The fees charged when you make your reservation do not include the entry fees for national parks, national historic sites or national marine conservation areas. Entry fees are charged at most locations, where revenues support the quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.
   You will be required to have a valid entry pass for each day of your visit (whether you physically leave the park or not). You can choose either daily entry passes or annual passes. For your convenience, you can purchase your National Discovery Pass or a Single Location Annual Pass available online at: https://parks.canada.ca/voyage-travel/admission. There are several pricing models available to ensure you get the best value for your visit(s).
5. Changes and Cancellations: A transaction fee is charged to change or cancel a completed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation on-line is $11.50. The fee for each change or cancellation by phone is $13.50. Other fees may apply for both changes and cancellations (see policy #9 and #10).
6. Parks Canada’s full list of fees can be found at: https://parks.canada.ca/voyage-travel/tarifs-fees

Methods of Payment

7. Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard, American Express, JCB or China Union Pay) or debit card (Visa) at the time of the transaction.

Confirmation (Booking Number)

8. Booking number: A booking number will be provided for each completed reservation. If you did not receive a booking number, please sign in to your account online and look under My Reservations, or contact us at 1-877-RESERVE (1-877-737-3783) to confirm whether the original reservation was completed. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you to the campground. It must be given to Parks Canada staff so that they can register you into the campground. Upon arrival, please check-in at the campground kiosk.

Changes To Reservations

9. Changes before check-in:
   • Changes can only be made on-line or by telephone, we cannot make changes based on email or chat requests.
   • A change may include changes in: date(s), campground (within the same national park), campsite number, etc.
   • Change(s) to your reservation can be made up to 30 days prior to your scheduled day of arrival. You will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee for each transaction.
   • If you delay your arrival date less than 30 days prior to your scheduled day of arrival; you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee plus your first night of camping.
   • If you change the campsite/campground (within the same national park) or the departure date at anytime up until 11 am on the day after your scheduled day of arrival, you will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee.
   *The change fee will not be charged to extend the length of stay of a reservation as long as the arrival date and service type remains the same.
   
   Change example: You have a reservation scheduled to arrive on July 1st but your travel plans have changed and you can only arrive on July 2nd. In order to avoid being charged a 1 night penalty, you must change your reservation before June 1st at 11:59 pm, local park time. Doing so, you will only be charged the non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone). If you make the change between June 2nd and July 1st, you will be charged the non-refundable change fee ($11.50 for changes made online or $13.50 for changes made by phone) plus the fees for the first night of camping.

Changes To Permit Holders

Reservations cannot be resold at anytime, and will be rendered void if resold.

Cancellations

10. Cancellations before check-in:
    • Cancellations can only be made on-line or by telephone, we cannot cancel based on email or chat requests.
    • If you cancel a reservation at least 30 days prior to your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee.
    • If you cancel a reservation less than 30 days prior to your scheduled day of arrival, but before 11 am the day after your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee, the cancellation fee, plus the fees for the first night of camping.
    • For cancellations after 11 am the day after your scheduled day of arrival: please see the No Show Policy (#12) below.
    Cancellation example: You have a reservation scheduled to arrive on July 1st but your travel plans have changed. In order to avoid being charged a 1 night cancellation penalty, you must cancel before June 1st at 11:59 pm, local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone) and the cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone). If you cancel between June 2nd and July 1st, you will receive a full refund less the original non-refundable reservation fee ($11.50 for reservations made online or $13.50 for reservations made by phone), the cancellation fee ($11.50 for cancellations made online or $13.50 for cancellations made by phone), plus the fees for the first night of camping.

Late Arrivals

11. Will you be arriving late? While campers may check-in to their group campsite as early as 2 pm, most campgrounds accept arrivals throughout the evening and even overnight. Please click on the "More Information" icon on the homepage of the national park that interests you to learn their kiosk hours, as well as the "After hours registration" policy specific to that park.
    
    ***If the Park does not have any restrictive "After hours" messaging, you do not need to advise us if you will be arriving in the evening or overnight on your scheduled day of arrival. Your campsite will be held for you until 11 am the day after your scheduled day of arrival. ***
    
    If you will not be able to arrive at the campground by 11 am the day after your scheduled day of arrival, but you still wish to retain your reservation, you must contact the campground staff directly to advise them to keep your reservation. If you do not know the telephone number for the campground, call 1-877-RESERVE (1-877-737-3783).
    
    If you have not checked-in by 11 am the day after your scheduled day of arrival, and you have not notified the campground staff, you will be considered a "No-Show" (see policy #12) and your reservation will be cancelled.

No-Shows

12. No-Shows: If you have not checked-in at the campground by 11 am the day after your scheduled day of arrival, and if you have not contacted the park to inform them of your late arrival, you will be deemed a “No-Show”. Your reservation will be cancelled and your campsite will be made available to other guests.
    
    If you are deemed a “No-show”, you can claim a refund of all monies paid, less the original, non-refundable reservation fee and a penalty of your first two-nights of camping (if applicable) by calling the Park directly within 30 days of your originally scheduled departure date.
    
    Thirty days after your originally scheduled departure date all of your fees become non-refundable.

Closures

13. Closures: If Parks Canada must close a campsite or a campground for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.
    
    Visitors who wish to reserve a campsite after a closure is lifted, including those whose reservation was cancelled due to the closure, should make a new reservation as normal.
    
    Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.

Due to the overwhelming popularity of day-use bus reservations to Lake O’Hara, Yoho National Park has instituted a random draw process for assigning reservations.

• Application Process
• Selection Process
• Temporary Reservations
• After the Random Draw Process

Application Process

• People looking to obtain a day-use bus reservation for Lake O’Hara may apply during the random draw application period, from 8 am March 11 until 11:59 pm March 31 MDT
• Applications are only accepted online at Parks Canada Reservations
• For each application you make, there is a non-refundable fee of $10 (taxes included)
• An application to the Lake O’Hara day-use bus random draw allows you to choose your party size and select up to 6 different in-bound bus dates and times, in order of preference and based on the flexibility of your schedule

Selection Process

• A selection period will begin shortly after the application period has closed
  • During this time, applications will be selected at random and have their first choice compared against the available inventory
  • If your choice can be accommodated, you will be provided a temporary reservation (offer)
• If your first choice cannot be accommodated (example: you’ve requested 5 seats on the 8:30 am bus on July 10, but there are only 2 seats remaining), then your other choices will be assessed in order of preference
• A randomly selected application can only result in a temporary reservation if there are enough seats remaining to accommodate your party size
  • To maximize your chances, it is important to apply for only as many seats as you really need
• If none of your bus choices can be accommodated, your application will be unsuccessful
• During the selection period, new draws take place daily
  • Applicants who succeed in getting a temporary reservation will be notified as soon as their application is drawn
  • Unsuccessful applicants will be notified at the end of the selection period
  • Applicants will be notified about the status of their random draw application by email, using the email address listed on their Parks Canada Reservation Service account

Temporary Reservations

• Applicants who succeed in getting a temporary reservation will have 14 days from the date their application is drawn to sign in to their Parks Canada Reservation Service account and claim their reservation
  • Claiming a reservation will require payment of the required reservation fee and day-use bus fee for each person in their group
• Any temporary reservations that are not claimed by the deadline indicated in the applicant’s confirmation email will expire
  • An expired offer can no longer be claimed
• Successful applicants may also choose to decline their offer if their plans have changed and they no longer wish to claim the reservation
  • No cancellation fee is charged for withdrawing an application before the reservation is claimed
  • The original application fee is not refundable
• During the selection period, new draws take place daily
  • Inventory previously held for applications which have expired or have been withdrawn may be re-drawn and offered to other applicants

After the Random Draw Process

• Any inventory not reserved through the random draw process will be made available for standard reservations once the random draw process is complete
• After the random draw process is complete, reservations, changes and cancellations become available in real-time, like other reservable offers
• Additional seats may become available throughout the year as plans change and reservations are changed or cancelled
• Please check back regularly to review availability

Parks Canada Discovery Pass terms of use

By purchasing a Parks Canada Discovery Pass, you are agreeing to the following Terms of use:

Locations

A Discovery Pass provides the holder with unlimited admission to all participating national parks, national marine conservation areas and national historic sites.

Validity period

The Discovery Pass is valid for a full 12 months from the date of purchase, expiring on the last day of the month in which it was purchased.

Example: A Discovery Pass bought on January 15, 2025 will be valid until January 31, 2026.

Exclusions

The Discovery Pass includes all the privileges and services that normally come with a daily admission pass or permit. Services such as Canadian Rockies Hot Springs admission, backcountry overnight use, guided tours or parking that normally carry a separate fee are excluded.

Camping fees are not included.

Family/group passes are not valid for commercial groups.

Display and usage

• The Discovery Pass must be signed by the pass holder and is void if re-sold or transferred.
• The pass holder must be present when using the pass.
• Present your Discovery Pass upon arrival at national historic sites.

Driving

Hang your pass from the rear-view mirror with the date facing forward or place your pass on the driver side dashboard with the date facing up.

Arriving by foot, motorcycle, boat or transit

Present your pass in person upon arrival. You may also be asked to present your pass upon request by a Parks Canada staff member.

Lost passes and refunds

Keep your Discovery Pass in a safe place and retain your receipt as proof of purchase. Parks Canada is not liable for any loss. The Discovery Pass is non-refundable.

Single-location pass terms of use

By purchasing a Parks Canada Single-location pass, you are agreeing to the following Terms of use.

Locations

A Parks Canada Single-location pass provides the holder with unlimited admission to the single national park indicated on the pass.

Validity period

Annual pass

An annual pass is valid for a full 12 months from the date of purchase, expiring on the last day of the month in which it was purchased.

Example: An annual pass bought on January 15, 2024 will be valid until January 31, 2025.

Seasonal pass

Prince Edward Island National Park’s seasonal pass is valid for the 2025 operating season.

La Mauricie National Park’s seasonal pass is valid until October 26, 2025.

Exclusions

The Single-location pass includes all the privileges and services that normally come with a daily admission pass or permit. Services such as tours or parking that normally carry a separate fee are excluded.

Camping fees are not included.

Family/group passes are not valid for commercial groups.

Display and usage

• The pass must be signed by the pass holder and is void if re-sold or transferred.
• The pass holder must be present when using the pass.

Vehicles

Hang your pass from the rear-view mirror with the date facing forward or place your pass on the driver side dashboard with the date facing up.

For Prince Edward Island National Park's Seasonal Pass, the license plate number (maximum of 2) displayed on the pass must correspond with the pass holder’s vehicle(s).

Arriving by foot, bike, motorcycle, boat, transit

Present your pass in person upon arrival. You may also be asked to present your pass upon request by a Parks Canada staff member.

Lost passes and refunds

Keep your pass in a safe place and retain your receipt as proof of purchase. Parks Canada is not liable for any loss. The single-location pass is non-refundable.

Lockage and mooring permits terms of use

The following terms of use apply to lockage and mooring permits. Please read them carefully.

Lockage and mooring locations

Quebec

• Carillon Canal National Historic Site
• Chambly Canal National Historic Site
• Lachine Canal National Historic Site
• Sainte-Anne-de-Bellevue Canal National Historic Site
• Saint-Ours Canal National Historic Site

Ontario

• Rideau Canal National Historic Site
• Trent-Severn Waterway National Historic Site
• Georgian Bay Islands National Park (mooring only)
• Thousand Islands National Park (mooring only)

Locations that do not charge lockage fees for recreational vessels

• St. Peters Canal National Historic Site, Nova Scotia
• Sault Ste. Marie Canal National Historic Site, Ontario

Validity period

Permits are valid only during their year of issue.

All lockage and mooring permits are non-transferrable, and void if resold. Boaters who change vessels within the same season can apply the value of their existing permit to the new one.

Seasonal mooring permits

Valid for day and overnight mooring throughout the entire navigation season at participating locations listed above. Certain restrictions may apply at national parks.

Seasonal lockage permits

Allow passage through any number of locks on all national historic canals throughout the entire navigation season.

Six-day lockage permits

Allow passage through any number of locks at national historic canals for any six days (consecutive or not) during the navigation season.

One-way transit lockage permit

A boater can travel through the entire Trent-Severn Waterway or Rideau Canal system on a one-way passage.

Mooring

Mooring is on a first-come, first-served basis and space cannot be guaranteed during peak periods. No reservations accepted. Maximum mooring times vary by location.

Fees

All vessels, regardless of length and including those being towed, must have a lockage and/or mooring permit.

Minimum fee

The price of the permit is based on the boat’s length in feet. The minimum fee applies to crafts measuring 12 feet (3.6 metres) or less.

Oversize or commercial vessels

It is not possible to order a permit online for a vessel over 84 feet (25.6 metres) in length. To order a seasonal lockage permit or seasonal mooring permit for such a vessel or a commercial ship, please contact Parks Canada’s National Information Service at 1-888-773-8888 or information@pc.gc.ca.

Towing vessels

If the second vessel is using space in the lock or mooring areas, it will require a separate permit. The exception to this is if the second boat is onboard your main vessel during lockage or while mooring.

Exclusions

Other charges, such as boat launching, vehicle parking, camping and entry fees are not included.

Paddleboards are not permitted through the locks.

Display and usage

Boating and canal permit decals must be affixed to the vessel, and be viewable by lock staff. All other permits must be available for verification or validation by lock staff.

• Sailboats: Bottom of the mast, facing the bow
• Powerboats: Bottom of the windshield, in the middle, facing the bow
• Dinghies: Inside the transom, facing the bow
• Canoes/kayaks: On the bow deck, facing up

False registration information may result in permit cancellation. Parks Canada reserves the right to cancel any permit with or without warning in the case of a serious breach of regulations.

Lost permits and refunds

Please keep your permit in a safe place, and retain your receipt as proof of purchase. Parks Canada is not liable for any loss.

All lockage and mooring permits are non-refundable.

For visitors to Georgian Bay Islands National Park

Seasonal mooring permits are not valid unless all information provided is accurate and complete. False registration information may result in permit cancellation.

Seasonal mooring permits cannot be altered in any way.

Seasonal mooring permits may be inspected by staff at any time.

Seasonal mooring permits do not include the use of campsites or fire pits. Use of these facilities requires a valid self-serve permit or reservation. A self-serve permit is not valid unless all fields are completed, appropriate fees are paid and the envelope is deposited. All fees must be paid immediately upon arrival. Check out time is 11 a.m. on the day of your departure.

Valid permits for mooring does not guarantee your dock space. If you choose to depart, your space may be taken by another vessel.

Parks Canada manages water lots adjacent to Beausoleil Island. Park regulations including excessive noise are in effect in these areas

Personal articles are not permitted on the docks. The only exception is the finger sections of the Tobey Dock at Cedar Spring.

Dockage is on a first come basis. Saving dock space is prohibited.

Recreational items and water toys are not permitted to be moored (tied) to any dock at any time. Impeding access to the dock with any item is also prohibited.

Rigid Hull Inflatable vessels (often referred to as tender vessels or dinghies) are not permitted to moor to any dock at any time. Individuals using this type of vessel (even if it is their primary vessel) must beach and obtain a beaching permit.

Parks Canada may cancel any permit if a vessel is determined to be too large or inappropriate for the dock.

Excessive noise is not permitted at any time. Quiet hours begin at 11:00 p.m.

Be respectful to all visitors; unreasonable behaviour will not be tolerated.

The term ‘rafting’ refers to the activity where one or more vessels tie off (raft) to a vessel that is moored to a dock. Rafting is only permitted at Frying Pan Bay docks. Rafting is prohibited on all other docks.

Boats must be moored parallel to the dock, not stern or bow in.

The dock space identified with the painted yellow line is for park staff and emergency personnel only and must remain clear at all times.

The park prohibits any type of service and or maintenance to vessels while moored to any dock. This includes any activity where there is a potential discharge of a foreign substance into the water body.

Do not tie your vessel to any trees.

Drones are not permitted anywhere within Georgian Bay Islands National Park including within managed Parks Canada water lots.

Dock stay limits at Cedar Spring

There is a five night limit for boats mooring on Tobey Dock at Cedar Spring.

Boats that have moored at these docks must wait 3 nights before returning for another stay.

All boats must register at the Visitor Centre upon arrival. If you arrive after the visitor centre has closed for the day, you must proceed to the Visitor Centre by 10 a.m. the following morning to check in.

Seasonal mooring permits are the property of Parks Canada. Failing to comply with these conditions may result in a fine, eviction, court prosecution and/or your permit being revoked.

The holder of this permit agrees to comply with the rules and regulations of the Canada National Parks Act, applicable provincial legislation, and other conditions enacted by the superintendent of Georgian Bay Islands National Park. Several Restricted Activity Orders are in effect including mooring and can be found posted at the Cedar Spring Visitor Centre. It is the permit holders’ responsibility to ensure that all members on board their vessel are aware and comply with park rules.